Product Return/Exchange Policy

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Our commitment to our customers is to deliver quality products in a timely manner and in excellent condition.  To help us fulfill our commitment and reconcile any errors quickly, customers are asked to follow the guidelines below when checking your orders: 

RETURNS

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Currently because of Covid 19 we apologize but we are not excepting any returns. It is our priority to keep our staff, you, and our customers safe and healthy.

Non-Returnable

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1. We Do Not offer CASH REFUNDS but will provide a credit on file if returned within the 15 days of the Original Purchase date.

2. Used product returns must be ¾ % full to be accepted.

3. Any & All Product(s) that are Returned Must Include a Copy of your Original Invoice.  

4. Returns are subject to a 25% restocking fee.

5. Return Shipping Costs are the Customer responsibility unless other authorized arrangements have been made by CKSS

6. Returns could take up to 15 business days to Process.

7. All Returns are subject to system verification and/or approval only by CKSS management.

Returning Authorized Items:

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1. We cannot accept returns on: Promotions, Salon Intros, Discontinued products, Invoices past 15 days of date of purchase.

2. We reserve the right to refuse returns or exchanges on items that were marked as "Final Sale" at the time of purchase, regardless of the status of the product.

3. We cannot accept discontinued products or products in outdated packaging. Products that have been discontinued or are in outdated packaging may be returned to you at your expense,

4. Products returned, other than defective products, must get approval from CKSS management with invoice, must be clean and in original packaging without damages, dents, glue, scratches, stickers, etc.

5. Items not received in resalable condition will not be eligible for credit and may be returned to you at your expense, if desired. If returning leaking product, please place in a sealed bag apart from other returned items.

6. All defective items must be returned within 15 days of purchase to receive credit.  Defective items are items that do not function (full hairspray bottle will not spray, etc. except Appliances which are warranted by the manufacturer for one year from date of purchase.